Shipping policy

During peak periods, dispatch times may be extended.

SHIPPING

STANDARD SHIPPING

$9.95 (Free over $140)

3–5 business days

EXPRESS SHIPPING

$15

2–4 business days

Delivery timeframes are estimates and may vary.

TRACKING

All orders are shipped via Australia Post.

You’ll receive tracking details once your order has been dispatched.

Tracking updates may take up to 24 hours to appear.

RETURNS TO SENDER

Orders may be returned due to incorrect details, missed delivery, or failure to collect.

Shipping costs are non-refundable and will be deducted from your refund.

DELIVERY REQUIREMENTS

A signature may be required on delivery.

Please ensure your shipping details are correct at checkout.

PRE-ORDERS

Estimated dispatch dates are listed on each product page and may vary by style or colour.

You’ll receive tracking details once your pre-order has been dispatched.

If your order includes multiple items, pre-order styles may be shipped separately.

Returns are accepted within 30 days from dispatch.

LOST OR STOLEN PARCELS

Please ensure your delivery address is secure.

Once delivered, Shelly Shen is not responsible for lost or stolen items.