Finding your fit should feel effortless.

All styles are listed in Italian (EU) sizing. Please refer to the conversion table to find your equivalent.

Fit may vary by style - refer to the “Fit Notes” for more detail.

Visit the Size Guide for full measurements.

Unfortunately, due to the nature of our live web system and our commitment to dispatching orders seven days a week, we may not be able to accommodate any cancellation or amendment requests. 

If you’re looking to change your delivery address, please contact the carrier directly to see what redirection options are available. Click here to view Australia Post’s delivery options. 

Shelly Shen virtual gift cards are delivered instantly via email, ready to use online.

Add a personalised message for a considered finishing touch.

Details

• Valid for 3 years from date of issue
  
• Can be used in full or part at checkout
  
• Not redeemable for cash or transferable
  
• Cannot be used for shipping
  
• Lost or stolen cards cannot be replaced
  
• Valid only in the region of purchase
  

Using your gift card

Enter your gift card number and 4-digit PIN at checkout.

The balance will be applied to your order.

If your gift card doesn’t apply, check the balance and expiry date.

Need help?

Contact Customer Care at hello@shellyshen.com

1. Simply select your item and size, add to your Shopping Bag and proceed to checkout as usual.

2. Once your order is placed and you have secured your purchase, we will deliver your item as soon as it’s available to be shipped.

3. Approximate arrival dates are indicated on the product page of your chosen item underneath the price.

4. You will be notified once your order is shipped and on its way to you.

Products available only on pre-order will be marked as such, please read the description carefully to ensure you are happy to wait for the expected arrival period. The date is an expected delivery date, and may be subject to change due to elements outside of our control. You will be charged for the item at the time of placing a pre-order. Your items will be shipped as soon as they arrive in our warehouse and you will be notified.

Check the product page for availability.

Select your size and sign up to be notified when it returns.

Add your promo code at checkout in the “Coupon Code” field. Your discount will update automatically.

If the code isn’t working, check it’s valid or get in touch at hello@shellyshenshoes.com

Welcome to The Shelly Shen Society. Enjoy 15% off your first order, valid for 30 days. Your offer will be available at checkout shortly.

For assistance, contact hello@shellyshenshoes.com