SHIPPING & DELIVERY
AUSTRALIA
During peak periods, dispatch times may be extended.
SHIPPING
STANDARD SHIPPING
$9.95 (Free over $140)
3–5 business days
EXPRESS SHIPPING
$15
2–4 business days
Delivery timeframes are estimates and may vary.
TRACKING
All orders are shipped via Australia Post.
You’ll receive tracking details once your order has been dispatched.
Tracking updates may take up to 24 hours to appear.
RETURNS TO SENDER
Orders may be returned due to incorrect details, missed delivery, or failure to collect.
Shipping costs are non-refundable and will be deducted from your refund.
DELIVERY REQUIREMENTS
A signature may be required on delivery.
Please ensure your shipping details are correct at checkout.
PRE-ORDERS
Estimated dispatch dates are listed on each product page and may vary by style or colour.
You’ll receive tracking details once your pre-order has been dispatched.
If your order includes multiple items, pre-order styles may be shipped separately.
Returns are accepted within 30 days from dispatch.
LOST OR STOLEN PARCELS
Please ensure your delivery address is secure.
Once delivered, Shelly Shen is not responsible for lost or stolen items.
NEW ZEALAND
DELIVERY
Orders are dispatched within 1–4 business days.
Orders are not processed on weekends or Australian public holidays.
Need to make a change? Contact Customer Care at hello@shellyshen.com as soon as possible.
We’ll do our best to assist, however changes can’t be guaranteed once an order is placed.
During peak periods, dispatch times may be extended.
SHIPPING
EXPRESS SHIPPING
$18 (Free over $150)
2–5 business days
Delivery timeframes are estimates and may vary.
TRACKING
Once dispatched, you’ll receive a confirmation email with tracking details.
Tracking updates may take up to 24 hours to appear.
Use the link provided to follow your delivery.
For international orders, tracking will continue via your local carrier once the parcel arrives in your country.
If you haven’t received your confirmation email, please check your junk folder.
PARTIAL SHIPMENTS
Items may be shipped from different locations depending on availability.
This means your order may arrive in multiple parcels.
For assistance tracking your order, contact hello@shellyshen.com
RETURNS TO SENDER
Orders may be returned due to incorrect details, missed delivery, or failure to collect.
Shipping costs are non-refundable and will be deducted from your refund.
DELIVERY REQUIREMENTS
A signature may be required on delivery.
Please ensure your shipping details are correct at checkout.
PRE-ORDERS
Estimated dispatch dates are listed on each product page and may vary by style or colour.
You’ll receive tracking details once your pre-order has been dispatched.
If your order includes multiple items, pre-order styles may be shipped separately.
Returns are accepted within 30 days from dispatch.
LOST OR STOLEN PARCELS
Please ensure your delivery address is secure.
Once delivered, Shelly Shen is not responsible for lost or stolen items.
TAXES & DUTIES
International orders may be subject to duties, taxes or customs fees.
These are not included at checkout and are the responsibility of the recipient.
REST OF WORLD
DELIVERY
Orders are dispatched within 1–4 business days.
Orders are not processed on weekends or Australian public holidays.
Need to make a change? Contact Customer Care at hello@shellyshen.com as soon as possible.
We’ll do our best to assist, however changes can’t be guaranteed once an order is placed.
During peak periods, dispatch times may be extended.
SHIPPING
CANADA
Express Shipping
5–6 business days
$25 CAD or free over $349.90 CAD
SAUDI ARABIA
Express Shipping
4–6 business days
$20 or free over $349.91
SINGAPORE
Express Shipping
3–5 business days
$30 or free over $349.91
UNITED ARAB EMIRATES
Express Shipping
3–6 business days
$20 USD or free over $349.91
UNITED KINGDOM
Express Shipping
3–6 business days
£20 or free over £249.89
EUROPE
Express Shipping
3–6 business days
€30 or free over €249.90
USA
Currently unavailable
Delivery timeframes are estimates and may vary.
TRACKING
Once dispatched, you’ll receive a confirmation email with tracking details.
Tracking updates may take up to 24 hours to appear.
Use the link provided to follow your delivery.
For international orders, tracking will continue via your local carrier once the parcel arrives.
If you haven’t received your confirmation email, please check your junk folder.
PARTIAL SHIPMENTS
Items may be shipped from different locations depending on availability.
Your order may arrive in multiple parcels.
For assistance, contact hello@shellyshen.com.
RETURNS TO SENDER
Orders may be returned due to incorrect details, missed delivery, or failure to collect.
Shipping costs are non-refundable and will be deducted from your refund.
DELIVERY REQUIREMENTS
A signature may be required on delivery.
Please ensure your shipping details are correct at checkout.
PRE-ORDERS
Estimated dispatch dates are listed on each product page and may vary by style or colour.
You’ll receive tracking details once your pre-order has been dispatched.
If your order includes multiple items, pre-order styles may be shipped separately.
Returns are accepted within 30 days from dispatch.
LOST OR STOLEN PARCELS
Please ensure your delivery address is secure.
Once delivered, Shelly Shen is not responsible for lost or stolen items.
TAXES & DUTIES
International orders may be subject to duties, taxes or customs fees.
These are not included at checkout and are the responsibility of the recipient.
SHIPPING FAQs
TIME FRAME
Orders are typically dispatched within 48 hours.
Orders are not processed on weekends or Australian public holidays.
Dispatch times may be extended during sale or promotional periods.
Shipping timeframes refer to delivery times from the date of dispatch.
INCORRECT ADDRESS
Please double-check your shipping address, as we are not liable for orders delivered to an inaccurate address.
WHERE IS MY ORDER
Once your order has been sent, you’ll receive a dispatch email with your carrier and tracking details.
Tracking may take up to 24 hours to update.
TRACKING YOUR ORDER
1. Check your tracking
Use your dispatch email to view the latest delivery status.
2. Allow for delivery timeframes
Please allow the estimated delivery window. Delays can occur during peak periods or with the carrier.
3. Need help?
If your order is outside the expected timeframe, contact your carrier or reach out to Customer Care at
hello@shellyshen.com
AUTHORITY TO LEAVE
All of our orders are given Authority to Leave by default. This means that your order will be left in a safe place, at your delivery address if a recipient isn't present to accept the order. If you are wanting to change this option or know where your existing order is, you can make the changes or get updates via the AusPost Website or by downloading the AusPost App here.