PRIVACY POLICY

PRIVACY POLICY

Solesbury Pty Ltd (trading as Shelly Shen) outlines how your personal information is collected, used and shared when you visit or make a purchase from shellyshen.com.

PERSONAL INFORMATION WE COLLECT

When you visit our site, we automatically collect certain information about your device, including your browser, IP address, time zone, and cookies.

We also collect information on how you interact with the site, including pages viewed, referral sources, and browsing behaviour (“Device Information”).

When you make a purchase, we collect details including your name, billing and shipping address, email address, and phone number (“Order Information”).

Together, this is referred to as “Personal Information.”

HOW WE COLLECT THIS INFORMATION

We use cookies, log files, and similar technologies to understand how you use our site.

We also use tools such as Hotjar to analyse user behaviour and improve your experience. This includes anonymised data such as device type, screen size, and general location. Hotjar does not sell this data.

SMS & MARKETING

With your consent, we may send SMS updates, including order notifications, reminders, and marketing messages.

Your SMS consent data will not be shared with third parties, except where required to operate this service.

MARKETING PARTNERS

We work with selected partners, including Epsilon, to deliver relevant communications and offers. By using our site, you consent to this processing.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfil orders
  • Communicate with you
  • Detect and prevent fraud
  • Improve our website and customer experience
  • Provide relevant marketing, where you have opted in

SHARING YOUR INFORMATION

We may share your information with trusted third parties, including:

  • Shopify (our ecommerce platform)
  • Google Analytics (site insights)
  • Delivery and payment providers

We may also disclose information where required by law or to protect our rights.

ADVERTISING

We may use your information to deliver relevant advertising.

You can opt out via:

  • Facebook Ads Settings
  • Google Ads Settings
  • Digital Advertising Alliance (optout.aboutads.info)

DATA RETENTION

We retain your order information unless you request its deletion.

DO NOT TRACK

Our site does not respond to “Do Not Track” signals, however some services (such as Hotjar) may honour these settings.

CHANGES

We may update this policy from time to time to reflect changes in our practices or legal requirements.

CONTACT

For more information or to make a request, contact:
hello@shellyshen.com

Solesbury Pty Ltd
92A Toorak Road
South Yarra VIC 3141
Australia